 | | Code Of Practice For Dealing With Complaints Against The Council |
1 If a complaint about procedures or administration is notified orally to a Town Councillor or the Town Clerk and they cannot satisfy the complainant fully forthwith the complainant shall be asked to put the complaint in writing to the Town Clerk and be assured that it will be dealt with promptly after receipt.
2 If a complainant prefers not to put the complaint to the Town Clerk he or she shall be advised to put it to the Town Mayor.
3 (a) On receipt of a written complaint the Town Clerk or Town Mayor, as the case may be, shall (except where the complaint is about his or her own actions) try to settle the complaint directly with the complaintant but shall not do so in respect of a complaint about the behaviour of the Town Clerk or a Town Councillor without first notifying the person complained of and giving an opportunity for comment on the manner in which it is intended to attempt to settle the complaint.
(b) Where the Town Clerk or Town Mayor receives a written complaint about his or her own actions he or she shall forthwith refer the complaint to the Town Council.
4 The Town Clerk or Town Mayor shall report to the next meeting of the Town Council any written complaint disposed of by direct action with the complainant.
5 The Town Clerk or Town Mayor shall bring any written complaint which has not been settled to the next meeting of the Town Council and the Town Clerk shall notify the complainant of the date on which the complaint will be considered, and the complainant shall be offered an opportunity to explain the complaint orally.
6 The Town Council shall consider whether the circumstances attending any complaint warrant the matter being discussed in the absence of the press and public but any decision on a complaint shall be announced at a Town Council meeting in public.
7 As soon as may be after the decision has been made it and the nature of any action to be taken shall be communicated in writing to the complainant.
8 The Town Council shall defer dealing with any written complaint only if it is of the opinion that issues of law or practice arise on which advice is necessary from other sources . The complaint shall be dealt with at the next meeting after the advice has been received. |
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